西安高新区福朋喜来登酒店-住客评论

Guest（Business traveler） 2025-04-01
挺好的酒店环境很好工作人员也都很周到点了外卖还提醒我及时拿怕凉了不好吃哈哈。下次来出差还会考虑这里的，早餐丰富、房间环境好安静适合办公
酒店回复：
尊敬的宾客：您好！感谢您对西安高新区福朋喜来登酒店的支持与厚爱！您的满意是我们全体员工追求的目标。我们会让更多的宾客感受我们热情周到的服务。一如既往的将酒店最好的产品展示给大家，为每一位宾客提供我们热情周到的服务。期待您的再次光临！宾客服务经理--Yolanda Qiang
Guest（Traveling with friends） 2025-04-01
新酒店设施设备都很好很有品质前台服务也特别好很专业介绍了整个酒店的设施也很感谢Yolanda对我的帮助推荐的路线很好没有踩坑房间衞生很乾净细节也很好前几天住的酒店马克杯都直接放在桌面上,很不衞生.这里都是放在抽屉里用着放心.
酒店回复：
尊敬的宾客：您好！感谢您对西安高新区福朋喜来登酒店的支持与厚爱！您的满意是我们全体员工追求的目标。我们会让更多的宾客感受我们热情周到的服务。一如既往的将酒店最好的产品展示给大家，为每一位宾客提供我们热情周到的服务。期待您的再次光临！宾客服务经理--Yolanda Qiang
Guest（Couple） 2025-04-01
酒店位置便利，出行方便，紧邻地铁，房间乾净整洁、明亮，前台小哥哥服务热情周到，还免费赠送了两份早餐，下次来玩还住你家。
酒店回复：
尊敬的宾客：您好！感谢您对西安高新区福朋喜来登酒店的支持与厚爱！您的满意是我们全体员工追求的目标。我们会让更多的宾客感受我们热情周到的服务。一如既往的将酒店最好的产品展示给大家，为每一位宾客提供我们热情周到的服务。期待您的再次光临！宾客服务经理--Alvin Wu
Guest（Couple） 2025-04-01
设施：好，去年女儿开学来住过一段时间，今年五一过来感觉房间依旧如新，维护的非常好; 衞生：乾净整洁; 环境：西安电子科技大学西门零距离;
酒店回复：
尊敬的宾客：您好！感谢您对西安高新区福朋喜来登酒店的支持与厚爱！您的满意是我们全体员工追求的目标。我们会让更多的宾客感受我们热情周到的服务。一如既往的将酒店最好的产品展示给大家，为每一位宾客提供我们热情周到的服务。期待您的再次光临！宾客服务经理--Alvin Wu
Guest（Business traveler） 2025-04-01
The hotel room is spacious and clean; however, the location is not very convenient. The breakfast leaves much room for improvement.
酒店回复：
Dear Valued Guest, Greetings from Four Points by Sheraton Xi'an High-tech Zone! Please accept our sincerest apologies for the inconvenience you experienced during your stay. We take your feedback regarding the breakfast service very seriously, and our management team has placed great emphasis on improving the dining options. We have been actively optimizing the menu at our restaurant. It would be our genuine pleasure to have another opportunity to serve you, allowing you to witness the enhanced service attitude of every team member as well as the improvements in our facilities and environment. Looking forward to welcoming you back! ----Guest Service Manager Yolanda Qiang
Guest（Solo traveler） 2025-01-01
Stayed here as it had close access to a school where i had meetings. There is nothing much around but metro line 6 is by the hotel giving access to the main city attractions. Room clean, service good, breakfast fine. Room temperature arguably a little too warm but all in a good hotel. Lots of consruction in the area which suggests it will become a busier area in years to come.
酒店回复：
尊敬的宾客您好：感谢您对我们的肯定，我们也会给您提供更加细致周到的服务体验，让追求卓越的您即使在旅途中也会有如在家般的舒适与便捷。很高兴能为您的出游带来美好的时光。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，欢迎您再回来体验，祝生活愉快！---宾客服务经理Yolanda Qiang
Guest（Solo traveler） 2024-09-01
The hotel access was actually blocked by a road construction but I could not find any information on the website nor in trip.com. On top of that hotel staff did not say anything when I checked in nor that they show their regret about the inconvenient I had.
酒店回复：
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience of check in is below our standard. Providing the highest level of hospitality is our number one priority and I?sincerely apologize for failing to meet your expectations. I have shared your feedback with FO team to ensure the necessary guidelines are in place and reviewed to prevent not show concern to our guest from occurring in the future. We do apologize for hotel main entrance changed inconvenience caused.I hope you choose to stay with us again when your travels bring you back to the area. Front Office Manager - Tony Liu
Guest（Family） 2024-07-01
A quality hotel stuck in an unfortunate location. Good service and kind people but when we stayed, the western menu was not available for lunch/dinner. The local Chinese food on the menu was average. However, breakfast had more international options and was good. The room was very nice.
酒店回复：
Dear guest .Thank you for staying in our hotel and receiving your suggestions. We appreciate your support and attention and hope we can have the opportunity to serve you again. If you have any other questions or need help, please feel free to contact us and we will be happy to serve you.
Guest（Business traveler） 2024-06-01
Nice and comfortable hotel. Air conditioner kept the room comfy. HDMI ports were turned off on the TV, but after a call to the front desk, they sent a tech to enter the password on the tv to allow HDMI connections. The restaurant was okay but not the service. People seemed confused. Even when I tried to use Chinese, it didn't help (I can order fine in Shanghai, but I lack the northern accent). And instead of just giving me a good menu, they had 3 different people come to me. The bar downstairs was often not staffed and they didn't have cold drinks. No cold beer. Warm beer with ice in it. Was there for 4 nights... Only once was there cold beer, and that's when other foreigners told them to put the beer in the refrigerator.... And it ran out. Location is middle of nowhere. They are building up the area, but currently... Nothing. Can't walk anywhere to get cold beer or whiskey. No easy late night delivery. The kitchen closes at around 10pm, so if no food by then... Out of luck. It would be nice if they had a 24 hour menu, even if just dumplings or instant ramen. Nothing fancy, but the ability to get food later in the night would be nice. I think this hotel can succeed once the area surrounding it is built...also once it's staff is trained to a higher level. It's a new hotel and will take time... But just the simple act of having some cold beer in the refrigerator would be a great step forward.
酒店回复：
Dear guest: Hello! Thank you for choosing our hotel, the hotel is located near the high-tech Phase 3 supporting facilities are under construction, you can also contact the front desk to recommend the supporting entertainment near the hotel. We are deeply sorry that you have experienced problems with our service. We take your feedback very seriously and will take immediate action to address the root cause of the issue to avoid a similar situation happening again. Thank you for your support and trust in the hotel, we will continue to work hard to provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage again!

西安高新区福朋喜来登酒店

客户评价 由实住客人提供的真实点评

Guest（Business traveler） 2025-04-01

Guest（Traveling with friends） 2025-04-01

Guest（Couple） 2025-04-01

Guest（Couple） 2025-04-01

Guest（Business traveler） 2025-04-01

Guest（Solo traveler） 2025-01-01

Guest（Solo traveler） 2024-09-01

Guest（Family） 2024-07-01

Guest（Business traveler） 2024-06-01

客户评价由实住客人提供的真实点评